Privacy Policy
This Privacy Policy explains how MediExpress collects, uses, stores, shares, and protects personal information when you visit or use our website, www.mediexpress.in, contact us, submit an enquiry, request a quotation, place an order, make a payment, or use any service offered through our website.
By using this website, submitting your information, contacting us, or placing an enquiry or order, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.
For the purpose of applicable Indian data protection laws, MediExpress may act as a Data Fiduciary in relation to personal data collected through this website and our related business operations.
1. Business Information
Business Name: MediExpress
Website: www.mediexpress.in
Email: mediexpress.asia@gmail.com
Phone: 9871188336
Business Address: 106-107, Vardhman Market, Ram Vihar, Delhi 110092
GSTIN: 07AAOPS0928B1ZQ
2. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Mobile number
Email address
Billing address
Delivery address
City, state, and pin code
Business, clinic, hospital, pharmacy, or organisation name, if applicable
GST details, if provided
Product enquiry details
Service request details
Order and invoice details
Prescription, doctor recommendation, or medical document, where required
Installation, demonstration, delivery, warranty, or support-related details
Feedback, complaint, or customer support communication
Any other information you choose to provide through our website, forms, phone calls, WhatsApp, email, payment links, or other communication channels
We may also collect limited technical information automatically when you use our website, including:
IP address
Device type
Browser type
Operating system
Pages visited
Time spent on the website
Referring website or source
Approximate location based on IP address
Cookies, pixels, tags, and similar tracking technologies
3. Payment and Transaction Information
If you make a payment through our website or through a payment link, your payment may be processed by third-party payment gateways, banks, UPI providers, card networks, or payment service providers.
We may receive limited transaction information such as:
Order ID
Transaction ID
Payment status
Payment method type
Amount paid
Refund status, if applicable
Invoice and billing details
MediExpress does not intentionally store complete card numbers, CVV, UPI PINs, net banking passwords, or full payment credentials on its website. Payment information is processed by third-party payment service providers as per their own terms, privacy policies, and security practices.
MediExpress shall not be responsible for payment gateway downtime, bank server issues, UPI failures, transaction delays, chargebacks, failed payments, unauthorised use of payment instruments, incorrect information entered by the user, or third-party payment processing errors, except to the extent directly caused by proven negligence of MediExpress under applicable law.
4. Why We Use Your Information
We may use your information for the following purposes:
To respond to enquiries and requests
To provide product details, pricing, availability, and quotations
To process orders, invoices, payments, refunds, and deliveries
To arrange installation, demonstration, service, or after-sales support
To verify prescription or medical documents where required
To coordinate delivery of medical equipment, diagnostics-related products, cold-chain products, or other healthcare-related products
To provide warranty support or manufacturer coordination
To communicate with you through phone, SMS, WhatsApp, email, or other channels
To prevent fraud, misuse, unauthorised transactions, spam, cyber incidents, or illegal activity
To improve our website, products, services, customer experience, and business operations
To maintain tax, GST, accounting, audit, business, and legal records
To comply with applicable laws, regulations, court orders, government requests, or law enforcement requests
To establish, exercise, or defend legal claims
We use personal information only for lawful, necessary, and business-related purposes.
5. Medical, Prescription, and Healthcare-Related Information
MediExpress may deal in medical equipment, respiratory products, diagnostic products, cold-chain products, diabetes care products, prescription-based products, and other healthcare-related products or services.
For certain products or services, we may require a valid prescription, doctor recommendation, patient details, delivery information, or supporting document before processing an enquiry, order, delivery, or service request.
You should not share medical documents, prescriptions, patient information, or health-related information unless it is required for the product or service requested by you.
By sharing such information, you confirm that:
The information provided is true and accurate to the best of your knowledge
You are authorised to share such information
The information is being shared voluntarily for the requested product or service
MediExpress may use such information for verification, order processing, delivery, service, compliance, and record-keeping purposes
MediExpress may refuse, cancel, delay, or restrict any enquiry, order, delivery, or service if required documents, prescription verification, product availability, payment confirmation, delivery feasibility, legal compliance, or safety conditions are not satisfied.
6. Hostinger, Website Hosting, and Technical Service Providers
Our website may be built, hosted, maintained, or supported using Hostinger and other third-party website, hosting, domain, email, security, analytics, marketing, or technology service providers.
These providers may process limited technical information such as IP address, server logs, browser details, device information, website usage data, cookies, or security-related information for hosting, website operation, security, troubleshooting, analytics, and performance purposes.
MediExpress is not responsible for any independent acts, omissions, downtime, service interruptions, data practices, security practices, policy changes, or technical failures of Hostinger or any other third-party service provider, except to the extent required under applicable law.
7. Cookies, Analytics, and Advertising Tools
Our website may use cookies, pixels, tags, scripts, analytics tools, and similar technologies.
These tools may help us:
Keep the website functional
Improve website performance
Understand visitor behaviour
Measure traffic and marketing campaigns
Improve customer experience
Detect misuse or suspicious activity
Show relevant advertisements or remarketing campaigns
We may use tools such as:
Google Analytics
Google Ads
Google Tag Manager
Meta Pixel
Microsoft Clarity
Hostinger website tools
Other similar analytics, advertising, or tracking tools
These third-party tools may collect technical and usage-related information as per their own privacy policies.
You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
We do not knowingly use prescription documents, private medical records, or sensitive health documents for targeted advertising.
8. Google Login and Google Integrations
If our website uses Google Login, Google Sign-In, Google Maps, Google Analytics, Google Ads, Google Tag Manager, or any other Google service, we may collect or process limited information depending on the Google service used.
If you choose to sign in using Google, we may receive information such as:
Name
Email address
Profile photo
Google account identifier
We use Google account information only for the purpose of login, account identification, enquiry management, customer support, order processing, or providing the requested website feature.
MediExpress does not sell Google user data.
MediExpress does not use Google user data for unrelated advertising purposes.
MediExpress does not access your Gmail, Google Drive, Google Calendar, or other private Google services unless such access is clearly requested, explained, and authorised by you.
You may revoke Google access through your Google account settings at any time.
9. Sharing of Information
We may share your information only where reasonably necessary for business, legal, service, or operational purposes.
Your information may be shared with:
Payment gateways and banks
Delivery partners and courier companies
Cold-chain logistics providers
Installation and service technicians
Product suppliers, distributors, manufacturers, and warranty providers
Website hosting and technology service providers
Email, SMS, WhatsApp, CRM, analytics, and communication service providers
Accountants, auditors, legal advisors, consultants, and business advisors
Government authorities, courts, regulators, law enforcement agencies, or other parties where required or permitted by law
We do not sell your personal information for money.
Third-party service providers are expected to handle information only for the relevant service purpose. However, MediExpress is not responsible for the independent terms, privacy policies, security practices, errors, delays, breaches, acts, or omissions of third-party service providers, except as required under applicable law.
10. Data Retention
We may retain your information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retention for:
Order processing
Delivery and installation
Customer support
Warranty support
Payment records
GST, tax, accounting, and audit compliance
Legal and regulatory compliance
Dispute resolution
Fraud prevention
Business record keeping
Certain records, including invoices, transaction records, prescriptions where required, delivery records, service records, warranty records, tax records, and legal correspondence, may be retained for longer where required by law, supplier policy, regulatory requirement, contractual obligation, or legitimate business need.
When information is no longer required, we may delete, anonymise, archive, or restrict access to it, subject to applicable law and business requirements.
11. Security
We use reasonable technical, administrative, and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.
However, no website, hosting platform, server, database, email system, payment system, internet transmission, or digital storage method can be guaranteed to be completely secure.
By using this website, you understand and accept that transmission of information over the internet carries inherent risks.
You are responsible for maintaining the confidentiality of your device, email account, OTPs, payment credentials, passwords, and other access details.
MediExpress shall not be responsible for loss or misuse of information caused by user negligence, shared devices, compromised email accounts, malware, phishing, weak passwords, unauthorised payment use, third-party failures, or events beyond our reasonable control.
12. Your Rights
Subject to applicable law, you may request to:
Access your personal information held by us
Correct inaccurate or incomplete information
Withdraw consent where processing is based on consent
Request deletion of personal information, subject to legal and business retention requirements
Raise a grievance regarding the processing of your personal information
Nominate another individual to exercise your rights in case of death or incapacity, where applicable under law
To make a request, contact us at:
Email: mediexpress.asia@gmail.com
Subject: Privacy Request
We may ask you to verify your identity before processing any request.
We may refuse, delay, restrict, or limit a request where permitted by law, including where information is required for order fulfilment, payment records, delivery records, tax compliance, legal compliance, fraud prevention, dispute resolution, warranty support, contractual obligations, or legitimate business purposes.
13. Withdrawal of Consent
Where we process your personal information based on consent, you may withdraw your consent by contacting us.
Withdrawal of consent will not affect processing already completed before withdrawal.
Withdrawal of consent may affect our ability to provide products, services, order processing, delivery, support, warranty coordination, payment assistance, or other website features.
We may continue to retain and process certain information where required or permitted under applicable law.
14. Children’s Privacy
Our website and services are intended for adults and persons legally competent to enter into transactions.
We do not knowingly collect personal information from children without appropriate parental or guardian consent where required by applicable law.
We do not knowingly conduct behavioural tracking, profiling, or targeted advertising specifically directed at children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us.
15. Marketing and Communication
If you submit your contact details to us, we may contact you through phone, SMS, WhatsApp, email, or other communication channels regarding:
Your enquiry
Product availability
Pricing or quotation
Order confirmation
Payment status
Delivery status
Installation or service
Warranty support
Feedback or complaint resolution
Related products or services
You may request to stop receiving promotional messages by contacting us.
Even if you opt out of promotional communication, we may still send transactional, service-related, order-related, legal, payment-related, or support-related communication.
16. Accuracy of Information
You are responsible for ensuring that all information provided by you is accurate, complete, current, lawful, and authorised.
MediExpress shall not be responsible for failed delivery, wrong delivery, delayed delivery, order cancellation, refund delay, service delay, prescription verification failure, payment issue, legal issue, or any other consequence arising from incorrect, incomplete, false, outdated, misleading, or unauthorised information provided by you.
17. Third-Party Links and Services
Our website may contain links to third-party websites, payment pages, manufacturer websites, product pages, social media platforms, WhatsApp, Google services, maps, videos, or external tools.
MediExpress is not responsible for the content, accuracy, privacy practices, security, terms, availability, policies, or actions of third-party websites or services.
You should review the privacy policy and terms of any third-party website or service before using it.
18. Legal Disclosure
We may disclose personal information if we believe in good faith that such disclosure is necessary or appropriate to:
Comply with applicable law
Respond to court orders, legal notices, government requests, or regulatory directions
Cooperate with law enforcement or fraud prevention agencies
Protect our rights, property, customers, staff, vendors, or business
Investigate suspected fraud, misuse, unauthorised transactions, cyber incidents, or policy violations
Enforce our website policies, payment terms, refund policy, shipping policy, terms and conditions, or other legal rights
19. Limitation of Liability
To the maximum extent permitted under applicable law, MediExpress shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, remote, or business loss arising from or related to:
Use of this website
Website downtime or errors
Hostinger or hosting-related issues
Payment gateway failures
Bank or UPI issues
Courier or logistics delays
Cold-chain delivery issues caused by third-party providers
Third-party service provider errors
Incorrect information provided by users
Unauthorised access caused by user negligence
Cyber incidents beyond our reasonable control
Browser, device, network, or internet failures
External links or third-party websites
Regulatory, supplier, manufacturer, or product availability restrictions
Nothing in this Privacy Policy excludes or limits liability that cannot be excluded or limited under applicable law.
20. Grievance and Contact Details
For privacy-related queries, correction requests, consent withdrawal, complaints, or grievances, you may contact:
Privacy / Grievance Contact Person: Manan Singh Sethi
Business Name: MediExpress
Email: mediexpress.asia@gmail.com
Phone: 9871188336
Address: 106-107, Vardhman Market, Ram Vihar, Delhi 110092