Terms and Conditions

Welcome to MediExpress.

These Terms and Conditions govern your access to and use of our website, www.mediexpress.in, and any enquiry, purchase, payment, delivery, installation, service, support, or transaction made through or in relation to this website.

By accessing this website, browsing our products, contacting us, submitting an enquiry, placing an order, making a payment, or using any service offered by MediExpress, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use this website or proceed with any enquiry, order, payment, or service request.

1. Business Information

Business Name: MediExpress
Website: www.mediexpress.in
Email: mediexpress.asia@gmail.com
Phone: 9871188336
Business Address: 106-107, Vardhman Market, Ram Vihar, Delhi 110092
GSTIN: 07AAOPS0928B1ZQ

2. Nature of Business

MediExpress may deal in medical equipment, respiratory care products, diagnostic products, hospital equipment, patient care products, diabetes care products, cold-chain products, prescription-based products, healthcare-related products, installation services, support services, and related business activities.

Products and services may be offered for individuals, patients, hospitals, clinics, doctors, pharmacies, diagnostic centres, institutions, and business customers, subject to availability, legal requirements, documentation, serviceability, payment confirmation, and internal verification.

MediExpress may accept, reject, delay, restrict, or cancel any enquiry, order, delivery, installation, service, or transaction at its discretion where required for legal, regulatory, safety, operational, payment, documentation, prescription, stock, supplier, delivery, or business reasons.

3. Eligibility to Use This Website

By using this website, you confirm that:

• You are legally competent to enter into a binding transaction

• You are at least 18 years of age, or are using the website under the supervision of a parent, guardian, doctor, hospital, clinic, or authorised representative

• All information provided by you is true, complete, current, lawful, and authorised

• You will use this website only for lawful purposes

• You will not misuse this website, its content, products, services, forms, payment links, or communication channels

MediExpress shall not be responsible for any loss, delay, failed delivery, cancellation, payment issue, regulatory issue, medical issue, or legal consequence caused by incorrect, incomplete, false, misleading, unauthorised, or outdated information provided by you.

4. Website Information and Product Details

MediExpress makes reasonable efforts to display product and service information accurately. However, product descriptions, specifications, images, availability, price, warranty, offers, delivery timelines, compatibility, packaging, and features may vary from time to time.

Product images shown on the website are for representation and reference purposes only. Actual product, packaging, colour, model, batch, accessories, specifications, or appearance may vary depending on manufacturer, supplier, batch, stock, or availability.

MediExpress does not guarantee that all information on the website will always be complete, accurate, current, uninterrupted, or error-free. Any reliance on website information is at your own discretion.

For critical product requirements, medical use, compatibility, prescription requirement, installation requirement, warranty, cold-chain requirement, or delivery feasibility, you should confirm details with MediExpress before placing an order.

5. Medical Disclaimer

The content on this website is provided for general product and service information only. It is not medical advice, diagnosis, treatment advice, emergency advice, or a substitute for consultation with a qualified doctor, physician, pharmacist, or healthcare professional.

You should not use any product, medicine, injection, device, diagnostic tool, respiratory equipment, diabetes care product, or healthcare-related product without proper medical advice, prescription, training, supervision, or manufacturer instructions, wherever applicable.

In case of a medical emergency, contact a doctor, hospital, ambulance, or emergency medical service immediately. Do not rely on this website for emergency medical decisions.

MediExpress shall not be responsible for any harm, injury, misuse, adverse reaction, incorrect usage, wrong interpretation, self-medication, failure to follow medical advice, failure to follow manufacturer instructions, or delay in seeking medical care.

6. Prescription and Regulated Products

Certain products may require a valid prescription, doctor recommendation, patient details, medical document, or other supporting information before sale, delivery, or service.

By placing an enquiry or order for such products, you confirm that:

• You have a valid prescription or medical recommendation, where required

• The product is being purchased for lawful and genuine use

• You are authorised to share the prescription, patient details, or medical document

• The information provided is accurate and not forged, altered, false, or misleading

• You will use the product only as advised by a qualified healthcare professional and/or as per manufacturer instructions

MediExpress may refuse, cancel, delay, or restrict any enquiry, order, sale, delivery, or service if a prescription, doctor recommendation, verification, regulatory condition, documentation, product availability, or safety requirement is not satisfied.

MediExpress shall not be liable for any issue arising from self-medication, misuse, incorrect dosage, unauthorised purchase, forged prescription, false information, or use of a product without proper medical supervision.

7. Cold-Chain and Temperature-Sensitive Products

Certain products may be temperature-sensitive and may require cold-chain handling, specific storage, limited delivery timelines, or special packaging.

For cold-chain or temperature-sensitive products:

• Delivery availability may depend on location, distance, temperature conditions, stock, logistics feasibility, and timing

• Orders may be accepted only after confirmation by MediExpress

• Delivery may be restricted to selected locations

• The customer must be available to receive the product at the agreed location and time

• The product should be stored immediately as per manufacturer or pharmacist instructions after delivery

• Returns, replacements, or cancellations may not be allowed once the product has been dispatched or delivered, except where required under applicable law or where MediExpress confirms a verified error

MediExpress shall not be responsible for product spoilage, temperature deviation, failed delivery, delayed receipt, improper storage, mishandling, missed delivery, incorrect address, customer unavailability, or storage failure after delivery.

8. Orders and Acceptance

Placing an order, submitting an enquiry, requesting a quotation, or making a payment does not automatically mean that the order has been accepted by MediExpress.

An order is considered accepted only after MediExpress confirms acceptance through phone, WhatsApp, email, invoice, order confirmation, or other written or verbal confirmation.

MediExpress may cancel or refuse any order before or after payment if:

• The product is unavailable

• The price is incorrect

• Payment is not received or is disputed

• Prescription or document verification fails

• Delivery is not serviceable

• The order appears suspicious, fraudulent, unlawful, or unauthorised

• The product cannot be supplied due to supplier, manufacturer, regulatory, logistics, or safety reasons

• Incorrect information has been provided

• The order violates these Terms and Conditions or any applicable law

If payment has been received for an order that is later cancelled by MediExpress, the eligible refund will be processed as per the applicable Cancellation and Refund Policy.

9. Pricing, Taxes, and Quotations

All prices, quotations, discounts, offers, and product availability are subject to confirmation by MediExpress.

Prices shown on the website may be inclusive or exclusive of taxes, delivery charges, installation charges, service charges, packaging charges, handling charges, or other applicable charges, depending on the product or service.

Final payable amount will be communicated before order confirmation wherever applicable.

MediExpress reserves the right to correct pricing errors, stock errors, typographical errors, technical errors, offer errors, or listing errors. If an error is identified after an enquiry or payment, MediExpress may cancel the order and process an eligible refund.

Quotations may be valid only for the period mentioned in the quotation. If no period is mentioned, the quotation is subject to change without obligation due to changes in stock, supplier cost, manufacturer pricing, tax, logistics cost, currency variation, or market conditions.

10. Payments

MediExpress may accept payments through online payment gateway, UPI, bank transfer, cards, payment links, cash, or other approved payment modes.

Online payments may be processed through third-party payment gateways, banks, UPI providers, card networks, or payment service providers.

By making a payment, you confirm that:

• You are authorised to use the selected payment method

• The payment information provided is correct

• The transaction is lawful and genuine

• You will not initiate fraudulent chargebacks, false disputes, or unauthorised payment claims

MediExpress shall not be responsible for payment gateway downtime, bank server issues, UPI failures, failed transactions, duplicate debits, payment delays, chargebacks, blocked payments, payment holds, incorrect payment details, or unauthorised use of payment instruments, except to the extent directly caused by proven negligence of MediExpress under applicable law.

Where payment is deducted but not received or confirmed by MediExpress, the customer may need to contact the payment gateway, bank, UPI provider, or card issuer for resolution. MediExpress may assist where reasonably possible but cannot guarantee third-party payment resolution timelines.

11. Delivery and Shipping

Delivery timelines are estimates only and may vary depending on product availability, location, courier availability, logistics partner, traffic, weather, strikes, public holidays, regulatory checks, customer availability, payment confirmation, prescription verification, or events beyond our control.

Delivery may be handled by MediExpress staff, third-party courier partners, logistics providers, cold-chain delivery partners, manufacturers, distributors, or service partners.

Customers must provide accurate delivery details and ensure that someone is available to receive the product.

MediExpress shall not be responsible for failed delivery, delayed delivery, wrong delivery, additional delivery charges, product return to origin, or cancellation caused by:

• Incorrect address

• Wrong phone number

• Customer unavailability

• Refusal to accept delivery

• Restricted entry

• Inaccessible location

• Delay in sharing documents or prescription

• Payment delay

• Courier or third-party logistics failure

• Force majeure events

Shipping, delivery, and handling will be governed by the Shipping Policy available on the website.

12. Installation, Demonstration, and Service

Certain products may require installation, demonstration, calibration, fitting, training, or service support.

Installation or service availability may depend on location, technician availability, product type, site conditions, payment status, warranty status, manufacturer policy, and prior appointment confirmation.

The customer is responsible for ensuring:

• Availability at the scheduled time

• Safe and reasonable access to the installation/service location

• Proper electrical connection, space, ventilation, and site conditions

• Availability of required documents, accessories, and product components

• Cooperation with technician instructions

• Safe handling and use after installation or demonstration

MediExpress shall not be responsible for delay, failure, damage, malfunction, injury, or loss caused by unsuitable site conditions, faulty electrical connection, misuse, unauthorised installation, unauthorised repair, poor maintenance, customer negligence, third-party interference, or failure to follow instructions.

13. Warranty and Manufacturer Support

Products may carry manufacturer warranty, seller warranty, service warranty, or no warranty depending on the product category, manufacturer policy, invoice terms, product condition, and applicable law.

Unless specifically stated in writing by MediExpress, warranty obligations are primarily governed by the manufacturer, importer, distributor, or brand owner.

Warranty may not cover:

• Physical damage

• Liquid damage

• Electrical surge

• Mishandling

• Misuse

• Unauthorised repair

• Consumables

• Accessories

• Wear and tear

• Improper storage

• Improper installation by unauthorised persons

• Damage due to power fluctuation

• Damage caused by failure to follow manufacturer instructions

MediExpress may assist with warranty coordination where reasonably possible, but does not guarantee approval, replacement, repair timeline, spare part availability, manufacturer decision, or service outcome.

Warranty claims may require invoice, serial number, product inspection, photographs, videos, service report, manufacturer approval, or return of the product.

14. Returns, Replacement, Cancellation, and Refunds

Returns, replacements, cancellations, and refunds are governed by the Cancellation and Refund Policy, Return and Replacement Policy, Shipping Policy, product-specific terms, manufacturer policy, and applicable law.

Due to hygiene, safety, regulatory, medical, prescription, cold-chain, sterile packaging, consumable, and patient-use considerations, certain products may not be eligible for return, replacement, cancellation, or refund once packed, dispatched, opened, installed, used, delivered, or accepted.

Products that are damaged, defective, wrong, short-shipped, or incorrectly delivered must be reported within the timeline mentioned in the relevant policy. MediExpress may ask for photographs, videos, invoice copy, packaging, batch details, serial number, or inspection before approving any return, replacement, or refund.

Refunds, if approved, will be processed to the original payment method or another approved mode as per internal process, payment gateway timelines, banking timelines, and applicable policy.

MediExpress shall not be responsible for delays caused by banks, payment gateways, UPI providers, card networks, courier partners, manufacturers, or third-party service providers.

15. User Responsibilities

You agree that you will not:

• Use the website for unlawful, fraudulent, abusive, or unauthorised purposes

• Submit false, misleading, forged, incomplete, or unauthorised information

• Place fake orders or fraudulent payment disputes

• Misuse prescriptions, medical documents, patient information, or identity information

• Copy, reproduce, scrape, or misuse website content

• Attempt to hack, damage, overload, reverse engineer, or interfere with the website

• Upload viruses, malware, spam, or harmful code

• Misrepresent yourself as another person, business, doctor, hospital, clinic, or authorised representative

• Use products purchased from MediExpress for illegal resale, unauthorised medical use, or misuse

• Violate any applicable law, regulation, third-party right, or MediExpress policy

MediExpress may block, restrict, cancel, report, or take legal action against any user who misuses the website, products, payment systems, documents, or services.

16. Intellectual Property

All content on this website, including text, design, layout, graphics, icons, images, product arrangement, brand presentation, logos, service descriptions, website structure, and other materials, is owned by or licensed to MediExpress, unless otherwise stated.

You may access the website for personal, informational, or lawful business enquiry purposes only.

You must not copy, reproduce, republish, sell, rent, sub-license, modify, distribute, scrape, mirror, exploit, or commercially use any website content without prior written permission from MediExpress.

All third-party brand names, product names, logos, trademarks, and manufacturer names displayed on the website belong to their respective owners. Their appearance on the website does not automatically imply ownership, partnership, sponsorship, or endorsement unless specifically stated.

17. Reviews, Comments, and User Content

If you submit reviews, feedback, testimonials, comments, images, documents, or other content to MediExpress, you confirm that:

• The content is genuine and lawful

• You have the right to share it

• It does not violate any third-party rights

• It is not defamatory, abusive, obscene, threatening, fraudulent, misleading, or unlawful

• It does not contain confidential information that you are not authorised to share

By submitting such content, you grant MediExpress permission to use, reproduce, edit, publish, display, and share it for customer support, business, marketing, quality improvement, compliance, or legal purposes, subject to applicable law and our Privacy Policy.

MediExpress may remove, edit, reject, or not publish any review, comment, or content at its discretion.

18. Third-Party Services and Links

The website may use or link to third-party services, including payment gateways, banks, UPI providers, courier partners, logistics providers, Hostinger, Google services, WhatsApp, Meta, analytics tools, advertising tools, maps, videos, manufacturer websites, supplier websites, and other external platforms.

MediExpress is not responsible for the availability, accuracy, security, content, privacy practices, terms, acts, omissions, delays, failures, or policies of third-party websites or services.

Use of third-party services is subject to their own terms and privacy policies. You should review them before using such services.

19. Hostinger and Website Hosting

This website may be built, hosted, maintained, or supported using Hostinger or other third-party website hosting, domain, email, security, analytics, and technology providers.

MediExpress does not guarantee uninterrupted website availability, server uptime, error-free functioning, or continuous access to the website.

MediExpress shall not be liable for downtime, data loss, display errors, form failures, email issues, server issues, malware, cyber incidents, plugin issues, software bugs, hosting failures, DNS issues, SSL issues, or technical failures caused by Hostinger or any third-party technology provider, except to the extent required under applicable law.

20. Cookies and Tracking Technologies

This website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, improve performance, measure marketing, understand visitor behaviour, prevent misuse, and provide a better user experience.

By using the website, you consent to the use of necessary cookies and similar technologies required for website functioning.

Optional analytics or advertising cookies may be controlled through browser settings or consent tools where available.

Further details are provided in the Privacy Policy available on the website.

21. Privacy and Data Protection

Use of personal information collected through this website is governed by the Privacy Policy available on the website.

By using this website, submitting information, contacting us, placing an order, or making a payment, you agree that MediExpress may collect and process your information as described in the Privacy Policy.

22. Disclaimers

The website and its content are provided on an “as is” and “as available” basis.

MediExpress does not guarantee that:

• The website will always be available

• The website will be free from errors, viruses, malware, or interruptions

• Product details will always be complete, current, or error-free

• All products shown will always be available

• Delivery will always happen within estimated timelines

• Third-party services will function without failure

• Any product will be suitable for a particular medical condition without professional medical advice

To the maximum extent permitted by applicable law, MediExpress disclaims all warranties, representations, and conditions, whether express or implied, relating to the website, products, services, information, third-party tools, and use of the website.

23. Limitation of Liability

To the maximum extent permitted under applicable law, MediExpress, its proprietor, owners, employees, representatives, suppliers, technicians, service partners, logistics partners, and affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, remote, business, financial, medical, reputational, or data-related loss arising from or related to:

• Use of this website

• Reliance on website information

• Product unavailability

• Pricing or listing errors

• Order cancellation

• Delivery delay or failure

• Payment gateway failure

• Bank, UPI, or card network issue

• Third-party logistics issue

• Cold-chain delivery issue caused by third parties or customer-side failure

• Manufacturer defect or warranty decision

• Misuse of product

• Failure to follow medical advice or manufacturer instructions

• Incorrect prescription or false information

• Website downtime or technical failure

• Hostinger or hosting-related issue

• Cyber incident beyond reasonable control

• Unauthorised access caused by user negligence

• External links or third-party websites

• Events beyond our reasonable control

MediExpress’s total liability, if any, shall be limited to the amount paid by the customer for the specific product or service giving rise to the claim, subject to applicable law and final determination by a competent authority or court.

Nothing in these Terms and Conditions excludes or limits liability that cannot be excluded or limited under applicable law.

24. Indemnity

You agree to indemnify, defend, and hold harmless MediExpress, its proprietor, owners, employees, representatives, suppliers, service partners, logistics partners, and affiliates from and against any claims, losses, damages, liabilities, costs, penalties, legal expenses, or proceedings arising from:

• Your use or misuse of the website

• Your breach of these Terms and Conditions

• Incorrect, false, incomplete, or unauthorised information provided by you

• Misuse of products purchased from MediExpress

• Violation of any law or third-party right

• Fraudulent payment, chargeback, or dispute

• Unauthorised prescription, forged document, or false medical information

• Negligence, misconduct, or unlawful act by you or anyone using your information, device, account, or payment method

25. Force Majeure

MediExpress shall not be liable for any delay, failure, non-performance, cancellation, delivery issue, service issue, website issue, payment delay, or loss caused by events beyond its reasonable control, including but not limited to:

• Natural disasters

• Fire, flood, earthquake, storm, extreme weather, or heat conditions

• Epidemic, pandemic, or public health restriction

• War, riot, civil unrest, strike, bandh, lockdown, or transport disruption

• Government restriction, regulatory action, court order, or law enforcement action

• Supplier, manufacturer, courier, logistics, or cold-chain failure

• Power failure, internet failure, telecom failure, server failure, hosting failure, or cyberattack

• Payment gateway, bank, UPI, or card network downtime

• Any other event beyond reasonable control

26. Grievance and Customer Support

For any order-related, payment-related, delivery-related, product-related, privacy-related, or website-related concern, you may contact:

Contact Person: Manan Singh Sethi
Business Name: MediExpress
Email: mediexpress.asia@gmail.com
Phone: 9871188336
Address: 106-107, Vardhman Market, Ram Vihar, Delhi 110092

Please include your name, contact number, order details, invoice details, payment details, and a clear description of your concern.

MediExpress will make reasonable efforts to review and respond to genuine complaints within a reasonable period, subject to verification, operational feasibility, third-party dependency, product category, manufacturer involvement, payment gateway timelines, logistics timelines, and applicable law.

27. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and any mandatory legal rights available to users, the courts and competent authorities located in Delhi shall have jurisdiction over disputes arising from or related to this website, products, services, payments, deliveries, or these Terms and Conditions.

28. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable under applicable law, the remaining provisions shall continue to remain valid and enforceable to the maximum extent permitted by law.

29. Entire Understanding

These Terms and Conditions, along with the Privacy Policy, Shipping Policy, Cancellation and Refund Policy, Return and Replacement Policy, Medical Disclaimer, product-specific terms, invoice terms, quotation terms, and any other policy displayed on the website, form the understanding between the user and MediExpress regarding use of this website and related transactions.

In case of conflict between these Terms and Conditions and a product-specific written quotation, invoice, prescription requirement, manufacturer policy, or legal requirement, the stricter or more specific condition may apply, as determined by MediExpress and applicable law.